ICICI Bank - famous for cheating and fraud cases!
Well it seems, it is not just me.. but many others who have been cheated by ICICI Bank. With the bank trying to open up its branches in every nook and corner of the country, the management just forgot the basic management of the customers and taking care of them. I did a search on ICICI bank cheating cases and Oh My God.. there were many of them.
Recently I read in the newspapers how a person committed suicide after being harassed by recovery agents. I think, all the people who were cheated by ICICI should also hire some recovery agents and send to harass the bank people A good idea. The punch line..”Hum hain na..” is really cool… but “hum hai na for what?”…paise lootne ke liye??
With me the cheating case which happened is really very surprising. Well I have credit cards from all the major banks but I never had such experience with other banks. This ICICI card also I got after their people persuaded us to open the company account with them and then was giving CC to all the employees. Well, the bank being a big one, with no proper representative, we felt the service was missing the flavor we want so we have already shifted out corporate account with another bank.
The incident happened when I returned from my trip to Canada and the transaction also happened on a date when I was in Canada. I was shocked to see the statement saying 6K transaction on a card which was already blocked long time back in October 2006.I had lost the card and reported to them and got it blocked and after 15 days, I got a new card. This new card also I lost, along with my whole bunch of other cards and documents, when I lost my wallet in Delhi airport, while coming back to Pune. We had been to Delhi for my son’s Canada visa interview. And they had sent me a new card during my travel which I got just after my return.
I then called up the customer care and reported about it. I asked them how the bank can allow a transaction on a card which was blocked. I also got the dates verified when the card was blocked and she told me the exact date and time. And she was like.. your request number is so and so..you need to send a fax to the bank’s main branch in Mumbai. She also added..” Mam this case is surely going to be in your favor only as your card was already blocked”. I was also optimistic that it will get resolved and as told, I specified all the transaction details and sent a complaint via fax to Mumbai.
Later on some guys from the bank came to my place, asking me to sign some forms and it was told to me that it will get resolved soon and it will be in my favor only and for a few months every month to show the transaction they used to say 6K credit and 6K debit mentioning the case under review and then without any intimation to me, I see that in my august statement, they simply deducted 6K and when I called up the bank, they said, the case went to the bank’s favor. But that was really very surprising as it was negligence on the bank’s part, the card was already blocked and how could the bank allow transaction on a blocked card. They don’t have their process in place and instead they are charging the customers.
When I wrote to them, they replied that it is the customer’s duty to keep the card in a safe place and protect it from misuse. Of course I know that, I have to take care of my cards, but not the ones which were already lost, and were blocked. Well I don’t have the time and energy to go and register a case in the consumer forum, but I will surely file a case as soon as I get some time from my busy schedule. I have paid the entire balance amount and I am planning to close the card itself. I just don’t want to be associated with such a bank which is more famous for cheating and fraud cases. So think twice, before you plan to be associated with ICICI bank.
Read more interesting incidents of ICICI fraud and cheating cases. If you do a search, you will find a number of online forums with thousands of complaints, but it seems the bank is not doing anything about it.
5 Comments
- nipun replied:
Story sounds similar to mine. may i have your contact details so that we can take up thi smatter with govt. authorities to bring ICICI on track?
December 6th, 2007 at 11:21 am. Permalink.
- shanit replied:
Date : July 4, 2008
Hi,
My name is Shanti Maiti. I live in USA - California for the past 11 yrs. I visit India often. I have an account with ICICI Bank Ghatkoper Branch. (Contact details :
Chandrashekhar Salian Regional Sales Manager 9833614646
Chandrashekhar.salian@icicibank.comUmang Shah Investigating Officer 9920758653 Umang.shah@icicibank.com
Jigar Anandpara Area Sales Manager 9833777694 Jigar.Anandpara@icicibank.com
Rupa Chanda Assistant Manager 9819984840 Rupa.Chanda@icicibank.com
Customer service 18664242448 customerservice@icicibank.com
nri@icicibank.comCc:
Important Information:
My NRE A/C No.XXXXXXXX GhatKoper Branch India which was debited fraudulently.
MR. SHAKEEL AHMED A/C NO. 002601536284 : Which was credited.(FRAUD)On 6/21/08. some one hacked their website (or ICICI bank has glitch in their program)and debited my account : XXXXXXXX for 196000/-.
On 6/23/08 I received a mail from Mr. Umang Shah asking me or my relative in India to contact him regarding Internet Fund Transfer .
On 6/24/08 As I was not sure if the mail was genuine and from ICICI bank, I replied to his email “What Fund Transfer are you talking about.?” Please contact me at USA no.
On 6/28/08 as I did not hear from him I had some doubts about the mail. So I tried to log on to my account through Internet but I could not log on as it was stating that my UserID is disabled. So I contact customer service at 18664242448. Just to assure I asked the balance and was shocked to hear the balance. Then I contacted the Mr. Umang Shah - Investigating officer of ICICI bank , Rupa Chanda - Assistant Manager -they confirmed that my account as well as several others accounts were debited fraudulently.
I tried to talk to the Branch manager but she was not willing to talk to me.
Same night Rupa Chanda called me to assure that it was a fraud and my money will be returned.
From customer servise also they assured the same that I will get my money back.Now they do not want to take any responsibility and do not even want to talk to me because they know its ICICI bank fault. Either ICICI bank has glitch in their Internet Banking or their internal IT employees are involved.
Since then I have been trying to get in touch with a responsible authority of ICICI bank as these customer care banking officers and the Branch Officer do not want to talk to us and disconnect my phone.
I want to lodge a complain against ICICI bank – Ghatkoper Branch as NO ONE CAN HACK A SECURED WEB SITE OF A BANK LIKE ICICI WITHOUT THE HELP OF ICICI BANK INFORMATION TECHNOLOGY DEPARTMENT.
Also please note that they came to know about the fraud on 6/23/08 and did not even bother to call me and confirm if I did that transaction. On 6/28/08 Mr. Umang Shah told me that when Mr. Shakeel Amed’s account 222601536284 was credited with lots of money from my account and several other account holder they were alert and kept a watch on his account.
I want to point out ICICI bank irresponsibility (On purpose as employees are involved in this) here is :-
1. Why they waited and did not freeze his account or questioned him immediately.
2. Why they waited till MR. Shakeel Ahmed took out all the money from his account.
3. In banking system whenever there are suspicious transaction like this an Alert Flag is raised and respective Team is informed about this so that they can keep a watch on it.
4. ICICI does not allow to withdraw more than 25000/ per day from ATM. In banking system there is a limit restriction to transfer money via Internet Banking. How cum my account was debited for 196000/.
5. Here again when his account was credited with tons of money why the team did not contact us immediately.
How cum these hackers do not hack our national banks. If these are hacker then they will hack any web site even the national banks.
Now ICICI bank does not want to take any responsibility. It seems there are lots of complain against ICICI bank with cyber police of Bombay . I spoke to the Inspector of Cyber Police and they confirmed that they get lots of complain about ICICI bank.
Working as a systems analyst in IT of Bank of America we know that this kind of hacking is not possible without the help of ICICI bank employees.
These private banks like ICICI hire morally cheap employees who do this kind of hacking with partnership of outsider and get away clean.
I am also contacting the Finance Ministry and all possible authorities
Shanti Maiti,Bombay contact :
Shanti Maiti
July 9th, 2008 at 1:59 pm. Permalink.
- Being Asha dot Com - Relevance of Keywords replied:
[…] website. I wish, I could give them a solution. But I am also a victim, just like them :( Read my ICICI story […]
September 19th, 2008 at 12:26 pm. Permalink.
- Asha replied:
dil sacha aur chehra jhoota
aisi waisi bank ne aapko lutaOctober 16th, 2008 at 3:12 am. Permalink.
- asha replied:
The other Asha!
yes, you are right… maybe unke dil sacha hai.. but who knows, we just get to hear all news about ICICI only even the recent RUMOUR about the bank.
October 20th, 2008 at 11:23 am. Permalink.
. One of the experts says...