Frustrated with Net4India

For the first time, I tried hosting a website on net4india and I am so frustrated with their support system. There is an online chat system, which is offline for 24 hours. Maybe the image of online help looks cute on their website, so they have put up the Online Chat system.

I have requested them to give write permission to one of my folders and the request was sent on 25th September, today is 28th; so many support requests I have put, so many calls made; but nothing has been done so far. However they are quick to close your ticket and reply in a standard format “This is in reference to your query, we would like to confirm you that the appropriate measures have been undertaken. For any further assistance do contact us, on 39891414 (from Landline), from Mobile phone dial city code as prefix. ” It will be so good if they really knew what was the appropriate measure. I am not sure if their Support managers do look into the Support Ticket history and the call logs made by customer.

I am really doubting the technical capabilities of the support staff and the most funny thing is when you call to the support staff through phone and ask to countercheck their claim, the girl sitting there says “my tools are not working at the moment“. I wonder what tools she is talking about. I am still waiting for my query to be resolved. Will post about the progress.

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September 28, 2008. Technical Talks, Webmaster Talk. 6 Comments.

6 Comments

  1. meena replied:

    Can i call you.
    Could i have your number.
    We too have the same type of problem.We are with net4india.
    You could reach me at 98406 62343.

    September 29th, 2008 at 12:51 am. Permalink.

  2. Asha replied:

    Hi Meena,

    It seems that everyone who is using net4india has a problem :). I calling your or you calling me does not solve the problem.. rather we all should call net4india!

    September 30th, 2008 at 5:45 am. Permalink.

  3. mika replied:

    guys to give permission to your folders :

    use ftp client (filezilla for example),

    connect to your space

    right-click the folder to give permission to

    chose file attributes

    in the next dialogue box, tick it all (or chose 777 at the bottom of this dialog) if there is chose apply for subfolders and files

    click ok

    done

    October 13th, 2008 at 12:17 am. Permalink.

  4. asha replied:

    Hi Mika,

    Thanks for letting us know about the process to give the file permission. I was not able to do this only.. that is the reason, why I am frustrated as the ftp user account does not have this right and the NET4 India guys does not know this simple procedure :(

    October 20th, 2008 at 11:25 am. Permalink.

  5. Naved H. Siddiqui replied:

    Same is my prob Im also hosting my web with NET4INDIA, Mika i believe every one know how to apply attributes.

    October 6th, 2009 at 9:39 am. Permalink.

  6. Dr K Chaudhry replied:

    S H O C K I N G !
    I knew DNS changes propagation time at Net4India as 24-72 hours against ZERO with other registrars.
    You cannot chage CHMOD of folders/files at will - looks STRANGE!

    May 23rd, 2010 at 10:09 pm. Permalink.

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